REMOTE - Telephone Service Representative

REMOTE - Telephone Service Representative

Duncanville, United States | Posted on 08/26/2026

Job Title: Telephone Service Representative Location: Remote

Weare seeking a dedicated and detail-oriented Telephone Service Representative to join our remote team. In this role, you will be the first pointof contact for our clients, providing timely and professional customer support. Your primary responsibility will be to answer incoming calls, respond to customer inquiries, resolve issues, and provide information on behalf of our clients.

Asa remote team member, you must be comfortable working independently, demonstrating reliability and excellent communication skills. You will need to adapt quickly to varying client needs and call volumes while adhering to company policies and procedures. We strive to deliver an exceptional level ofservice, and you will play a crucial role in helping us meet those standards by delivering outstanding support to our clients.

Thisis not a telemarketing or sales position—your focus will be onservice, not selling.

• Handle customer inquiries via phone in acourteous and professional manner.
• Provide accurate information to clients,maintaining a customer-service-driven approach.
• Ensure proper documentation and data entry after each interaction.
• Maintain exceptional attendance and punctuality.
• Uphold professional phone etiquette and apositive attitude.
• Adhere to company policies, including maintaining a drug-free work environment.

• Strong attention todetail and commitment to customer satisfaction.
• Minimum typing speedof 25 words per minute.
• Ability to communicate effectively and professionally with clients.
• Drug-free and able to maintain a positive, professional attitude.

Windows Machines:

• Windows 11 Pro.
• 16GB of RAM.
• Quad-core processor with a CPU speed of at least 2.5 GHz.

Mac Machines:

• Supported versions ofmacOS with all updates.
• Minimum of 16GB ofRAM with an M series chip.

All Computer Set-Ups Must Have:

• Dual monitors (19”each) with widescreen recommended for better software experience.
• Dedicated internet connection with minimum speeds of 7 Mbps download / 3 Mbpsupload.
• Ethernet connection required (Wi-Fi and satellite are not acceptable).
• A webcam for meetings, training, and quality monitoring.
• A noise-canceling headset to maintain clear communication with customers.
• Must have antivirus protection (Windows Defender is not allowed).