Motor Vehicle Customer Service Representative

Position: Motor Vehicle Customer Service Representative 1

This position is open to Alaska Residents only. Please check ourresidency definitionto determine if you qualify.

What You Will Be Doing

The Alaska DMV Call Center is a fast-paced, high-morale team dedicated to providing accurate, friendly, and professional support to customers across Alaska and the United States. As a Motor Vehicle Customer Service Representative 1 (MVCSR1), you will answer inbound calls and guide customers through a wide range of DMV transactions, including credential issuance, driving privileges, vehicle titling, registration, temporary registrations, and specialty permits.

This role requires thorough knowledge of Alaska statutes, policies, and procedures, as well as the ability to clearly explain regulations and next steps to the public over the phone. You will help customers navigate processes, understand requirements, and resolve concerns while maintaining patience, professionalism, and exceptional customer service.

This is a flexible hybrid position that allows you to work from home while being part of a supportive team that values communication, collaboration, and continuous improvement.

Occasional in-office presence at the Anchorage Field Office is required for mandatory trainings, operational needs, and in circumstances where connectivity or equipment issues impact the ability to perform duties remotely.

Our Organization, Mission, and Culture

ABILITY:
We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier.

CUSTOMER FOCUSED:
We navigate the path to “yes” by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.

PASSIONATE PEOPLE:
We have a positive attitude, the ability to learn and grow, are self-motivated, service oriented, inquisitive, observant, and demonstrate accountability and teamwork.

EXPERTISE:
Subject Matter Expert is Me! We are a solutions-oriented organization of subject matter experts that provide accurate and efficient service to our communities.

CHAMPIONS OF CHANGE:
We embrace revolutionary innovations to boldly advance DMV solutions into the future.

The Benefits of Joining Our Team

Working in the State of Alaska DMV Call Center offers a rewarding and supportive environment with meaningful opportunities for growth. Staff have clear career advancement pathways, including roles such as MVCSR II conducting road exams and MVCSR III supporting complex issues alongside leadership. The DMV’s diverse job functions help develop strong communication, analytical, and problem-solving skills while serving the people of Alaska.

We value dedication, communication, and teamwork, and we encourage professional development through ongoing training and application opportunities. Employees enjoy a stable work structure, a dependable paycheck, paid holidays and leave, and comprehensive health and retirement benefits. Our team is a group of committed individuals who care deeply about both our customers and each other, working collaboratively in a dynamic and fast-paced environment.

This

is a flexible hybrid position that allows you to work from home while being part of a supportive team that values communication, collaboration, and continuous improvement. Upon successful completion of probation, employees become eligible for full-time telework. Occasional in-office presence at the Anchorage Field Office is required for mandatory trainings, operational needs, and in circumstances where connectivity or equipment issues impact the ability to perform duties remotely.

The Working Environment You Can Expect

You'll be part of a small, supportive team where everyone helps each other out, even while working from home. With a consistent Monday–Friday schedule from 9–5 and the comfort of your own quiet, distraction-free workspace, you can enjoy a steady routine that makes work feel smoother and more manageable.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position…