Remote Customer Success & Technical Support Specialist
Remote / Online - Candidates ideally in
Asheville, Buncombe County, North Carolina, 28814, USA
Listed on 2026-08-31
Asheville, Buncombe County, North Carolina, 28814, USA
Listing for:
Facilities Management Express
Remote/Work from Home
position Listed on 2026-08-31
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support, Customer Service Rep -
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Facilities Management Express (FMX) seeks a Customer Support Specialist to be part of the Customer Success team. You will handle a high volume of tickets, calls, and live chat, providing detailed product guidance and resolving technical issues to meet SLAs.
You’ll collaborate with implementation and retention teams, train end-users, and create helpful documentation while upholding our 98% customer satisfaction standard.
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