More jobs:
Remote Freelance Support Agent; SaaS
Remote / Online - Candidates ideally in
Washington, District of Columbia, 20022, USA
Listed on 2026-09-01
Washington, District of Columbia, 20022, USA
Listing for:
Social Discovery Group
Contract, Remote/Work from Home
position Listed on 2026-09-01
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Social Discovery Group (SDG) is seeking a freelance Support Agent to join our remote team. You will handle live chat and email tickets, maintain fast response times, and help customers resolve issues across our SaaS products. This role offers remote work with a PST-friendly shift (11:00 am–7:00 pm).
We require at least two years in customer support, experience with high ticket volumes, and strong written English. Familiarity with Freshdesk, Zendesk, or Intercom is a plus.
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