Head of Customer Support & Escalations; Remote
Remote / Online - Candidates ideally in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-09-01
Columbus, Franklin County, Ohio, 43224, USA
Listing for:
EverCommerce
Remote/Work from Home
position Listed on 2026-09-01
Job specializations:
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Customer Service/HelpDesk
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Management
Job Description & How to Apply Below
Ever Commerce, a leading service commerce platform, seeks a Manager, Customer Support (Remote US) to lead a team of Support Representatives and escalations experts. You will shape the support strategy, partner with Product, Engineering, and Customer Success, and drive SLA and CSAT improvements in a fast‑paced enterprise SaaS environment.
You will mentor staff, set KPIs, and own critical cases while enabling scalable, high‑quality customer experiences across the business.
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