Spanish Bilingual Remote Customer Service Representative

Job Details

Job Location: Sunrise Manor, NV - Sunrise Manor, NV 89110

Position Type: Full Time

Salary Range: $19.00 - $20.50 Hourly (Spanish Bilingual, plus performance incentives)

We are hiring Remote Customer Service Representatives to join our elite teams. Despite the challenges we face in our communities and beyond, Vimo is growing and hiring reliable, dedicated, and self‑driven individuals. Our vision is to make finding and enrolling in health insurance simple, and as a Remote Customer Service Representative you will deliver an amazing customer experience and help demystify the enrollment process.

• 18 years of age or older
• Complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the training period
• Committed to full attendance for paid 3‑week training period
• Minimum internet speed of 100 mb/s with ethernet
• Cable/fiber broadband internet with a hard‑wired ethernet connection is required
• Not compatible with mobile internet service providers and/or satellites
• Not compatible with Wi‑Fi internet access or Wi‑Fi adapters/extenders
• (For example, T‑Mobile is not compatible with our internal systems)

• Inbound/Outbound calls
• Deliver the highest level of customer service experience consistently
• Manage customer accounts and provide technical support
• Application data entry
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem‑solving skills
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self‑study, training, and testing are required; eligibility to proceed through training and certifications depends upon passing required exams
• Adhere to regulated guidelines for communications via all channels

• Moderate to advanced computer skills
• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self‑motivated and success‑driven

• Previous experience in customer support or technical support role
• Previous experience with group and/or individual health insurance, or the Affordable Care Act
• Previous experience in a call center
• Familiarity with CRM systems and practices
• Spanish bilingual, a plus

• Paid training
• Full‑time, seasonal role
• Performance and attendance‑based incentives, in addition to the base pay
• Convenience of working from home
• Collaborative and supportive team environment
• 401K match
• Individual coverage HRA (ICHRA)
• Paid time off (PTO)