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Remote Tier 2 EdTech Customer Support Specialist
Remote / Online - Candidates ideally in
Boise, Ada County, Idaho, 83701, USA
Listed on 2026-09-01
Boise, Ada County, Idaho, 83701, USA
Listing for:
ParentSquare User Group
Remote/Work from Home
position Listed on 2026-09-01
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support
Job Description & How to Apply Below
Parent Square is a Santa Barbara-based, rapidly growing company delivering unified communications tools for schools, parents, and districts. We seek a Tier 2 Customer Support Agent who excels in high-touch, high-volume support, can troubleshoot complex issues, and mentor teammates.
You will work across email, chat, and phone, leveraging Zendesk and Jira, while maintaining up-to-date product knowledge and contributing to process improvements.
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