Remote SaaS Customer Support Lead | Escalations & Coaching
Remote / Online - Candidates ideally in
New York, New York County, New York, 10261, USA
Listed on 2026-09-01
New York, New York County, New York, 10261, USA
Listing for:
ParentSquare User Group
Remote/Work from Home
position Listed on 2026-09-01
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Success Management, Technical Support, Bilingual
Job Description & How to Apply Below
Parent Square, a Santa Barbara-based company, is seeking a Customer Support Lead to champion customer experience across our support team. You’ll mentor agents, handle escalations, and work with the Customer Support Manager to improve processes while ensuring top-tier service for schools, parents, and districts.
We value educators and families, offer a remote work setup, and provide training to grow within a dynamic SaaS environment that serves millions of students and schools nationwide.
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