Repair Service Representative - Remote

Repair Service Representative
- Remote

Genesis
10 is currently seeking a Repair Service Representative
- Remote position with a Global Medical Technology Company. This is a 12+ month contract opportunity.

As the Repair Service Representative, you will serve as the primary point of contact for all customer and sales representative inquiries regarding repairs. This role involves providing comprehensive information on product details, service pricing, and available service options while managing a high volume of interactions through a phone queue and email support cases.

Responsibilities:

• Support a phone queue for repair inquiries while multitasking and answering support cases via email
• Provide Repair Estimates to customers to gain their approval or rejection on proceeding with orders
• Advise accounts on Pro Care programs during repair approval and pricing confirmation calls
• Work with cross-functional teams to prioritize urgent repair orders
• Maintain meticulous documentation for each order and assist in the team's shared inbox
• Manage repair order intake and repair approvals for assigned regions
• Communicate guidelines and policies effectively with all internal and external customers
• Escalate urgent situations to leadership when necessary
• Enter complaint information in a timely manner for tracking and visibility

Requirements:

• Ability to maintain excellent customer service throughout all interactions
• Timeliness, professionalism, and genuine care in interactions via phone, in person, or email
• Strong communication skills to interact with customers, Sales Representatives, and other field personnel
• Ability to multitask in a fast-paced environment

Pay range: $11.76 - $21.76 per hour

Only candidates available and ready to work directly as Genesis
10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!