Client Liaison Veterinary Hospital Boston- Hybrid Remote - Second Shift

Client Liaison

Angell Animal Medical Center has an evening shift Client Liaison position for experienced applicants in our Communication Center. This is a full time 40 hours/week 2nd shift position. Sundays and Wednesdays off, the evenings worked are a mix of 12-8:30 and 1:30-10. This position is primarily remote; however, applicants must live in commuting distance to MSPCA/Angell Boston for training and onsite work as needed.

Do you have a passion for customer service and happen to love animals? If you have experience in call center, reception, scheduling, medical office support, secretarial, client communication, or other customer service work, you may be interested in a position with MSPCA-Angell as a Client Liaison. Our Client Liaison plays an integral role in managing the flow of information between our veterinary staff and clients and are an essential part of our daily operations.

Duties include (but aren't limited to) booking patient appointments, conveying detailed information regarding patient status, doctors' reports/updates, and instructions, and providing general information regarding routine, specialty, and emergency pet care. If you are a motivated, compassionate, positive, and organized individual with excellent communication skills, this may be the opportunity you've been looking for. Angell has a variety of learning and development opportunities for candidates who wish to advance their career.

The Client Liaison position is a great role for anyone looking to establish themselves in veterinary medicine or animal welfare as you collaborate with all of our departments and interact with every facet of patient and client care.

Compensation:
Starting $21-$23/hr please note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualifications.

Our Benefits:
Angell Animal Medical Center, founded in 1915, is recognized internationally as a leader in animal medicine and has the reputation as one of the finest veterinary teaching hospitals in North America. Angell serves the greater Boston and scenic New England area as a primary care facility, a 24-hour emergency hospital, and as a tertiary referral center. MSPCA/Angell has an outstanding compensation package including health, dental and life insurance, matched 403(b) retirement plan, tuition reimbursement, paid holidays, sick, and vacation time, generous employee discounts for pet health care and pet food, and free onsite parking!

Skills:

Previous Animal Handling Experience Some Knowledge

Education:

High School or better.

Experience:

As this position requires excellent attention to details, as well as verbal and written communication skills, we require applicants to include a cover letter with your application showcasing your writing skills. Ability to remain detail oriented in a fast paced environment is a must! 1 year:
At least 1 year of previous experience in a call center, medical reception, or other phone based client service. Preferred: 1-2 years of prior animal care experience.