Call Center Representative Hybrid; Remote | WFH Coppell, TX

Job Title

Call Center Representative – (Hybrid) – Remote | WFH job at Get It – Executive. Coppell, TX.

Are you passionate about providing top-notch customer service and helping people have great experiences? As a Call Center Representative, you’ll be the first point of contact for customers, assisting them with inquiries, troubleshooting issues, and ensuring they have a smooth and enjoyable experience. If you thrive in a fast‑paced environment, enjoy problem‑solving, and love connecting with people, this could be the perfect role for you!

• Provide outstanding customer service via phone, chat, and email.
• Address and resolve customer inquiries with empathy, confidence, and professionalism.
• Maintain accurate records of interactions and follow internal processes for refunds, exchanges, and order adjustments.
• Stay up to date on company policies and industry trends to better assist customers.
• Collaborate with team members to enhance customer experience and optimize workflow.
• Efficiently handle multiple tasks while maintaining attention to detail and accuracy.

• Previous experience in customer service, retail, or a service‑related industry.
• Strong written and verbal communication skills, with excellent grammar and spelling.
• Ability to type 50+ words per minute and navigate computer systems efficiently.
• Exceptional problem‑solving skills with a proactive and positive approach.
• Self‑motivated, able to work independently while contributing to a team.
• Flexibility to work a hybrid schedule, including evenings and weekends as needed.
• A passion for live events, sports, or entertainment is a plus!

• First 30 Days: Complete comprehensive training to familiarize yourself with processes and tools; gain an understanding of customer interactions and common inquiries; begin handling basic customer calls and emails with guidance.
• First 90 Days: Take on more complex customer interactions and provide solutions independently; develop a deeper understanding of policies and industry nuances; actively contribute to improving team workflows and customer experience.
• First 180 Days & Beyond: Confidently handle escalated cases and high‑value customer interactions; serve as a key team player, working autonomously and proactively; continue professional development to grow within the role.

• Training: Monday‑Friday, 8:30AM – 5:30PM (Paid Training)
• Regular
  
  Schedule:
  
  Hybrid model – 3 days in‑office, 2 days remote
• In‑office days:
  Wednesday, Thursday, Friday
• Remote days:
  Tuesday, Saturday
• Base salary: $37,000 per year, with overtime eligibility
• Bonus incentives and annual equity grant available
• Employment Type: Full‑time
• Salary: $14.00 – $18.00 per hour

• Hybrid work environment with a modern, perk‑filled office
• Paid time off, mental health days, and wellness programs
• 401(k) matching to help you save for the future
• Opportunities to earn additional income through bonuses
• Exclusive access to live events and entertainment experiences

We are committed to fostering a diverse and inclusive workplace where all employees feel valued and supported. If you’re ready to bring your skills and enthusiasm to a dynamic team, apply today!