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Senior Member Services Specialist — Complex Claims & Appeals

Remote / Online - Candidates ideally in
Yonkers, Westchester County, New York, 10701, USA
Listing for: Maven Clinic
Remote/Work from Home position
Listed on 2026-09-02
Job specializations:
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 82000 - 96000 USD Yearly USD 82000.00 96000.00 YEAR
Job Description & How to Apply Below

Maven Clinic is seeking a Senior Member Services Specialist to take on our most complex and sensitive member cases, including denials and appeals, and to support broad membership needs across time zones.

You will own cases end to end by phone and in writing, managing everyday support volume from enrollment questions to login issues, with the shifts listed in EST. Hybrid/remote work is available for eligible candidates.

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Position Requirements
10+ Years work experience
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