Spanish Bilingual Remote Customer Service Representative

Job Details

• Location:
  
  Illinois - Bourbonnais, IL 60914
• Position Type:
  Full Time
• Salary Range: $19.00 - $20.50 hourly
• Hourly Wage: $19.00/hr – Spanish Bilingual, plus performance incentives
• Job Category:
  Customer Service

As a Remote Customer Service Representative, you will deliver an exceptional customer experience and help customers navigate the health insurance enrollment process.

• Be 18 years of age or older
• Complete a background check and drug test within 3 days of hire
• Have a dedicated, private, and secure workspace
• Provide a personal device with a functioning camera for the 3‑week training period
• Commit to full attendance for the paid training period
• Maintain a minimum internet speed of 35mb/s with a hard‑wired Ethernet connection
• Use cable or fiber broadband internet – mobile internet services, satellites, Wi‑Fi access, and Wi‑Fi adapters/extenders are not compatible

• Handle inbound and outbound calls
• Deliver the highest level of customer service consistently
• Manage customer accounts and provide technical support
• Enter application data accurately
• Respond to online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Apply creative problem‑solving skills
• Adapt flexibly to changing projects and updates
• Manage time and tasks, prioritizing effectively for multitasking
• Complete extensive self‑study, training, and testing, passing required exams to proceed through training and certifications
• Adhere to regulated communication guidelines across all channels

• Moderate to advanced computer skills
• Comfortable learning new technology quickly
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self‑motivated and success‑driven

• Paid training
• Full‑time, seasonal role
• Performance and attendance‑based incentives, in addition to the base pay
• The convenience of working from home
• A collaborative and supportive team environment
• 401(k) match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

• Previous customer support or technical support role
• Experience with group and/or individual health insurance or the Affordable Care Act
• Experience in a call center
• Familiarity with CRM systems and practices
• Spanish bilingual – a plus