Remote Customer Experience Specialist

About Us

Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands:
Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox,  and Diamonds Direct. We are a people‑first company that values diversity, inclusion, and equity, empowering our team members at all levels.

We are hiring Customer Experience Specialists for our upcoming August
2026 New Hire Class. As the first point of contact in our Contact Center, you will support flagship brands—Kay, Jared, Zales, Peoples, and Banter—providing warm, knowledgeable service and ensuring every customer feels valued.

• Provide professional, courteous, and grateful assistance on every telephone call.
• Deliver exceptional, personalized resolutions tailored to each customer’s needs.
• Maintain accurate records of interactions and transactions.
• Multitask confidently—documenting, researching, and engaging with customers in real time.
• Demonstrate strong phone etiquette and represent Signet positively.
• Meet or exceed expectations for production, call efficiency, schedule adherence, and quality.
• Manage escalated concerns with empathy, patience, and professionalism.

• Previous customer service or client support experience.
• Strong verbal and written communication skills.
• Ability to multitask with accuracy and attention to detail.
• Basic proficiency in data entry, Microsoft Word and Excel, and basic mathematics.
• Analytical mindset to interpret feedback and continually improve.
• Spanish bilingual skills are a plus.

• Competitive starting pay of $16.50 per hour, plus seasonal overtime opportunities.
• Work safely and comfortably from home with all necessary equipment provided.
• Employee discounts and bilingual differential pay available (must pass assessment).
• Up to six weeks of paid training, ongoing coaching, and development.
• Opportunities for cross‑training (e.g., chat support).
• Referral bonuses when recommended hires complete 60 days.
• Comprehensive healthcare, dental, and vision insurance.
• Generous 401(k) matching after one year.

Interviews will be conducted via Microsoft Teams (camera on; recorded for quality). Please ensure Teams is installed before your scheduled interview.