Call Center Remote Customer Service Representative
Remote / Online - Candidates ideally in
Portland, Multnomah County, Oregon, 97223, USA
Listed on 2026-09-02
Portland, Multnomah County, Oregon, 97223, USA
Listing for:
VIMO INC
Full Time, Apprenticeship/Internship, Remote/Work from Home
position Listed on 2026-09-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
Job Details
Job Location:
Redmond, OR 97756
Position Type:
Full Time
Salary Range: $17.00 - $19.00 Hourly (performance incentives applicable)
Requirements- 18 years of age or older
- Complete background check and drug test within 3 days
- Dedicated, private, and secure workspace
- Personal device with functioning camera required for training period
- Committed to full attendance for paid 3-week training period
- Minimum Internet Speed of 35mb/s with ethernet (cable/fiber broadband required)
- No mobile internet service providers or satellite; no Wi‑Fi or Wi‑Fi adapters/extenders
- Inbound/Outbound Calls
- Deliver the highest level of customer service consistently
- Manage customer accounts and provide technical support
- Application Data Entry
- Online chat inquiries as assigned
- Interpret and follow defined procedures and policies
- Creative problem‑solving skills
- Flexibility and adaptability to changing projects and updates
- Time and task management (multitasking and task prioritization)
- Extensive self‑study, training, and testing; eligibility to proceed through training and certifications based on exams
- Adhere to regulated guidelines for communications via all channels
- Moderate to advanced computer skills
- High level of comfort learning new technology
- High level of professionalism
- Excellent verbal and written communication skills
- Comfortable working from home
- Self‑motivated and success‑driven
- Paid Training
- Full‑time, Seasonal role
- Performance and attendance‑based incentives, in addition to base pay
- Convenience of working from home
- Collaborative and supportive team environment
- 401(k) Match
- Individual Coverage HRA (ICHRA)
- Paid time off (PTO)
- Previous experience in customer support or technical support role
- Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
- Previous experience in a Call Center
- Familiarity with CRM systems and practices
- Spanish Bilingual, a plus
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