Call Center Specialist
Albuquerque, Bernalillo County, New Mexico, 87101, USA
Listed on 2026-09-02
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Customer Service/HelpDesk
Call Center / Support, Customer Service Rep, HelpDesk/Support
Call Center Specialist
Robert Half is seeking motivated and customer-focused Call Center Specialists to join a growing lead qualification team. This fully remote opportunity is ideal for individuals who thrive in a fast-paced call center environment, communicate professionally, and are comfortable making a high volume of outbound calls.
We are hiring 20-30 Call Center Specialists, with training classes beginning as soon as September 8! This position offers performance-based earning potential and an opportunity to transition into a permanent role.
Location Requirement
Candidates must currently live in Kentucky.
Pay & Incentives
- Starting pay: $15.00/hour
- Opportunity to earn up to $2.00 more per hour based on successful performance metrics
- Quarterly bonus opportunities
Work From Home
This is a 100% remote position. Candidates must have their own equipment and a reliable work-from-home setup.
What You'll Be Doing
As a Call Center Agent, you will work with a lead qualification call center, speaking with customers and helping qualify leads.
Training
- One week of training provided
If you're looking for a remote opportunity with performance-based earning potential and the possibility of being hired on permanently, apply today!
Responsibilities:
• Handle customer calls with professionalism, addressing questions, concerns, and service needs in a timely manner.
• Provide accurate information and practical solutions while maintaining a courteous and service-focused approach on every interaction.
• Record call details, customer updates, and follow-up actions in customer service software with careful attention to accuracy.
• Navigate internal systems and office tools to research issues, process requests, and support efficient call resolution.
• Escalate complex matters to the appropriate team when needed, ensuring customers receive complete and timely assistance.
• Maintain productivity and quality standards in a structured inbound call center environment.
• Support operational updates, including changes to tools or processes, as assigned within daily responsibilities.
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