Remote Customer Service Representative

Afni is hiring Remote Customer Service Representatives to support leading brands in a virtual contact center environment. In this role, you will handle inbound calls, chats, and emails to resolve customer questions, troubleshoot issues, and deliver friendly, accurate service. You'll use modern CRM tools, follow clear processes, and meet performance goals while keeping customer satisfaction at the center of every interaction.

Afni offers paid training, performance incentives, and growth opportunities in a supportive, people-first culture that values coaching, learning, and teamwork. Enjoy benefits, recognition, and a diverse, inclusive environment where you can build a long-term customer service career.

Responsibilities

• Respond to customer inquiries via phone, chat, and email with professionalism and empathy.
• Troubleshoot account and service issues, providing clear solutions and next steps.
• Use CRM and contact center tools to document interactions accurately and efficiently.
• Meet or exceed performance metrics such as quality, productivity, and customer satisfaction.
• Follow scripts, processes, and compliance guidelines to handle sensitive information securely.
• Collaborate with supervisors and teammates to share feedback and improve service.
• Participate in paid training, coaching, and ongoing development programs.
• Identify opportunities to educate customers on products, services, and self-service options.
• Escalate complex or unresolved issues following established procedures.
• Contribute to a respectful, inclusive, and people-first team culture.

Required Skills

• Customer service
• Call center operations
• CRM software
• Ticketing systems
• Data entry
• Email communication
• Chat support
• De-escalation techniques
• Problem solving
• Basic PC skills