Virtual Teller

Job Details

Location:

Corporate Office - Rapid City, SD 57702

Category:
Banking

Starting pay rate: $17.50 (may increase with relevant experience)

Are you great with people and comfortable using technology? As an ITM (Interactive Teller Machine) Member Service Representative, you’ll support members virtually through our Interactive Teller system, providing personalized service, completing transactions, solving problems, and making everyday banking easy without being in a traditional branch lobby.

• Serve members virtually through ITMs - no branch lobby traffic
• Develop valuable skills in financial services, virtual banking, and member support
• Paid training - no prior banking experience required
• Structured and supportive training and team environment with ongoing coaching and feedback
• Stable schedule and strong benefits
• Real opportunities to advance into other Credit Union roles

Fun Fact:
Many of our ITM Member Service Representatives move into Branch Operations, Lending, Member Experience Operations, Training, or Leadership roles.

• Experience in customer service, call centers, hospitality, retail, or similar environments
• Comfortable learning and using multiple computer systems
• Clear communication skills and a positive, professional attitude
• Strong attention to detail and ability to multitask in a structured environment
• Dependability and a team‑oriented mindset

Training is provided - we’ll teach you the financial side.

• Competitive hourly pay
• Health, dental, and vision insurance
• 6% 401(k) Match
• Paid time off and paid holidays
• Fitness reimbursement
• Loan discounts
• Education assistance
• Career development and internal advancement opportunities
• Company-sponsored charitable giving and volunteering program
• Employer-paid life insurance, short‑term and long‑term disability coverage, and accidental death & dismemberment insurance
• Employee Assistance Program

• Assist members through ITM video and phone interactions to determine needs and complete appropriate transactions
• Perform teller and member service functions accurately and efficiently
• Balance and manage a virtual cash drawer daily
• Provide account information, perform limited account maintenance, and research transactional inquiries following Credit Union policies
• Educate members on Credit Union products and services
• Request members bring accounts positive and to minimum required balances and make payments on delinquent loans or over‑the-limit credit cards balances
• Follow safety, security, and confidentiality procedures at all times
• Work collaboratively with teammates, supervisors, and other departments
• Perform additional duties as assigned based on department needs

• Credit Union products, services, service philosophy, and ENGAGE model
• Member service laws and regulations
• ITM and in‑house banking systems
• Policies, procedures, and security standards
• Accurate transaction handling and account balancing

• Full‑time role (up to 40 hours per week)
• ITM environment supporting members virtually
• On‑site role located at our Rapid City or Sioux Falls corporate offices
• Dedicated workstation in a professional, team‑focused office setting designed for collaboration, focus, and member privacy
• Scheduled shifts within the ITM department’s operating hours. Flexibility in scheduling is required to ensure optimal member service

Occasional travel to one of BHFCU’s branch locations or attendance at community events may be required.

This position is remote work eligible under certain circumstances.

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending…