Customer Service Agent MO

Position Overview

Remote Work-at-Home. The role supports customer service, technical support, and customer sales interactions. You will interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best‑in‑class customer experience.

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.
• Explain and position the products and processes with customers.
• Appropriately escalates customer dissatisfaction to the managerial team.
• Ensure first‐call resolution through problem solving and effective call handling.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (≥20 words per minute).
• Basic knowledge of Microsoft Office Suite.
• Basic understanding of Windows operating system.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow‑up on customer issues.
• Aptitude for conflict resolution, problem solving, and negotiation.
• Customer‑service oriented (empathetic, responsive, patient, conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Thrives in fast‑paced environments where change and ambiguity are prevalent.
• Excellent interpersonal skills and ability to build relationships with teammates and customers.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on results.

• Paid Time Off:
  Earn PTO and paid holidays.
• Incentives & Rewards:
  Daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits:
  
  Comprehensive medical, dental, and vision coverage; transition details vary by location.
• Retirement Savings:
  Savings programs where available.
• Disability Insurance:
  Short‑term coverage.
• Life Insurance:
  Access to life insurance options.
• Supplemental Insurance:
  Accident and critical illness coverage.
• Career Growth:
  Internal promotions and advancement opportunities.
• Paid Training:
  Learn new skills while earning a paycheck.
• Work Environment:
  Team‑oriented culture with collaboration and engagement.
• Casual Dress Code.

The job operates in a professional office environment. The employee will be largely sedentary, sit or stand for long periods while using a computer and telephone headset, regularly operate a computer and other office equipment, occasionally move around the office, reach in any direction, and move or lift up to 40 pounds.

Consistent with the Americans with Disabilities Act, the policy is to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless it would cause undue hardship.

MCI maintains a work environment free from discrimination. All aspects of employment are based solely on merit and qualifications. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any protected characteristic.