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Remote Consumer Lead: Member & Engagement
Remote / Online - Candidates ideally in
South Carolina, USA
Listed on 2026-09-03
South Carolina, USA
Listing for:
Humana Inc
Full Time, Remote/Work from Home
position Listed on 2026-09-03
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management -
Marketing / Advertising / PR
Job Description & How to Apply Below
Humana Inc. in the South Carolina market is seeking a Consumer Experience Lead to advance member engagement, retention, and overall satisfaction.
You will translate the voice of the customer into actionable strategies, lead cross-functional initiatives, and own key market KPIs and performance metrics. You will partner with Member/Provider Services, Enrollment, Transformation, and other teams, drive Go365 adoption, and shape programs that improve CAHPS scores while maintaining a strong focus on
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