Universal Customer Service Advisor; Luxury Automotive

Customer Care Advisor (Remote After Training) $22/Hour | Warren, MI Area | Luxury Automotive Brand Are you passionate about delivering exceptional customer experiences and solving problems with confidence and empathy? We are seeking
* Customer Care Advisors
* to join a premier luxury automotive customer experience team. This is an exciting opportunity to support customers through a variety of communication channels while helping deliver a world-class ownership experience.

Compensation *$22.00 per hour*

Work Environment
* Hybrid Training, Fully Remote After Training*

Training will be conducted in a hybrid environment:

• Onsite
  * 3 days per week*
• Remote on
  * Mondays and Fridays*

After successful completion of training, the position becomes
* fully remote*.

* Important:
* Candidates must live within approximately
* one hour of Warren, MI*, or be willing to commute onsite as needed. Employees may also be required to work onsite temporarily if home technology or connectivity issues prevent remote work.

• Monday through Friday:
  * 8:00 AM - 9:00 PM*
• Saturday:
  * 9:00 AM - 9:00 PM*

You will not be scheduled to work six days per week.

What You’ll Do As a Customer Care Advisor, you will serve as the voice of a prestigious luxury automotive brand, providing exceptional support and building lasting customer relationships. You will assist customers with a wide range of inquiries, concerns, technical questions, and support needs.

• Deliver personalized, luxury-level customer service across multiple communication channels.
• Handle customer cases efficiently while demonstrating empathy, professionalism, and problem-solving skills.
• Research and resolve customer concerns, providing creative and effective solutions.
• Troubleshoot technical issues related to vehicle connectivity, Wi‑Fi, infotainment systems, and mobile applications.
• Assist customers, dealerships, field personnel, and internal partners with support‑related inquiries.
• Collaborate with team members on escalated situations and help identify root causes and corrective actions.
• Attend quality review sessions and apply feedback to continuously improve performance.
• Accurately document customer interactions, actions taken, and follow‑up activities.
• Meet and exceed performance metrics, including customer satisfaction, service levels, and case resolution goals.
• Contribute to a positive team culture focused on operational excellence and customer advocacy.

• 2+ years of customer service experience
• Strong problem‑solving and troubleshooting skills
• Excellent verbal and written communication skills
• Strong computer proficiency and ability to navigate multiple systems
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to multitask in a fast‑paced environment
• Reliable attendance and a strong work ethic
• Ability to handle customer interactions with empathy and professionalism

• Previous automotive customer service experience
• Experience supporting luxury customers or premium brands
• Familiarity with dealerships or automotive industry operations
• Experience with CRM systems and call center environments
• Knowledge of Android and Apple mobile devices
• Technical support, service desk, or troubleshooting experience

• Enjoys helping customers and creating positive experiences.
• Is tech‑savvy and comfortable troubleshooting mobile devices and connected technology.
• Thrives in a fast‑paced environment.
• Communicates professionally and confidently.
• Can manage multiple priorities while maintaining a high level of customer care.
• Takes initiative and works well independently and as part of a team.

This is a Contract position based out of Warren, MI.

The pay…