Customer Care Advocate; reside in AL, GA, KY, NC, OK, SC, TX, or Southern VA)

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Customer Care Advocate (Must reside in AL, GA, KY, NC, OK, SC, TX, or Southern VA)

Customer Care Advocate (Must reside in AL, GA, KY, NC, OK, SC, TX, or Southern VA)
Fully Remote Remote Worker - N/A

VGS is offering a $1,000 Retention Bonus to eligible employees hired into this class.

• First Payment: $500 — paid after the employee successfully completes 6 months in production
  .
• Second Payment: $500 — paid after the employee successfully completes 1 year in production
  .
• Eligibility: The employee must be actively employed by VGS on the date each bonus payment is made.
• Notice Requirement: The employee must not have submitted a resignation or received notice of termination before the applicable bonus payment date.
• Payment: Each installment will be paid after VGS verifies that all applicable eligibility requirements have been satisfied.

Additional terms and conditions may apply. Retention bonus eligibility is subject to VGS verification and applicable company policies.

Founded in 2008 as a Service-Disabled Veteran and Minority-Owned IT company
, VGS has grown into a trusted partner in veteran-centric customer engagement.

We proudly employ Veterans, Military Spouses, and Caregivers in roles supporting both commercial and government clients.

VGS is seeking experienced customer service and contact center professionals for full-time, remote positions supporting TRICARE beneficiaries
.

Candidates must meet all of the following requirements:

• Must be a U.S. Citizen
  .
• Must reside in Alabama, Georgia, Kentucky, North Carolina, Oklahoma, South Carolina, Texas, or Southern Virginia
  .
• Minimum of 2 years of customer service experience
  ; call center experience is strongly preferred.
• Must successfully pass a drug screen, background check, and U.S. government security clearance
  .
• Must successfully complete the required 8-week paid training program
  .
• Must have a high school diploma or equivalent
  .
• Must have reliable and predictable attendance.
• Must have a personal PC or laptop that meets the minimum technical requirements for training.
• Must have a wired, high-speed internet connection
  .
• Must have a functional webcam and microphone
  .

Veterans, retired military personnel, Military Spouses, and Caregivers with customer service or contact center experience are strongly encouraged to apply.

• Full-time, long-term employment —
  not seasonal or contract work
• 8 weeks of paid training
• $1,000 Retention Bonus for eligible employees
• Remote work opportunity
• Competitive benefits package
• Meaningful work supporting TRICARE beneficiaries
• Opportunities to develop skills in customer service, benefits support, and government program operations
• 11 paid holidays
• Paid time off (PTO)
• Medical, dental, and vision coverage
• Short- and long-term disability
• Term life insurance
• Flexible Spending Account (FSA)

Employees become eligible for benefits after 60 days of employment
, subject to applicable plan requirements.

Requirements

Successful candidates should have:

• A quiet, professional, and distraction-free homework environment.
• Strong attendance and dependability.
• The ability to connect to the client environment within 5 minutes
  .
• A minimum typing speed of 35 WPM
  .
• The ability to lift up to 35 pounds of computer equipment.
• Proficiency with Windows and common computer applications.
• Strong verbal and written communication skills.
• The ability to remain professional and empathetic when handling difficult customer interactions.
• The ability to quickly learn new systems, processes, and procedures.
• A strong commitment to customer service and supporting military members and their families.

These requirements apply…