Retirement Specialist

PUBLIC SAFETY PERSONNEL RETIREMENT SYSTEMHonoring the contributions and sacrifices of Arizona’s public safety employees by providing outstanding service to those who protect and govern our state.

Job Location:

Address: 3010

E. Camelback Rd. Suite #200
Phoenix, AZ 85016

PLEASE NOTE THAT THIS POSITION BEGINS WORKING IN THE OFFICE THEN WILL TRANSITION TO A HYBRID REMOTE WORK POSITION.

Posting Details:

Salary: $34,221 - $47,800
Grade: 18
Closing Date:
September 18, 2026

Job Summary:

Are you looking for a career where you can make a difference? Would you like to be part of a culture that promotes learning and collaboration while helping employees with what they need to succeed and thrive? If so, Public Safety Personnel Retirement System (PSPRS) is looking for talented people who will help us achieve our goal of honoring the contributions and sacrifices of Arizona’s public safety employees by providing outstanding service to those who protect and govern our state.

At PSPRS we understand that it begins with outstanding talent. It all begins with you. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

The mission of Public Safety Personnel Retirement System is to deliver unparalleled service in providing retirement benefits to Arizona’s community of police officers, firefighters, corrections officers, judicial and elected officials. PSPRS serves approximately 60,000 active and retired public employees. We offer competitive pay and excellent benefits to those eager to serve our membership and mission. Interested applicants can visit  to learn more about our agency.

JOB SUMMARY:

This position is responsible for performing support-level Member Services duties dealing directly with the public and System membership. This position works mostly by telephone and electronic mail in order to address member inquiries related to all aspects of the retirement plans.
Additionally, this position will deal with in-person member inquiries while providing receptionist duties on a rotating basis. Duties included, but not limited to, answering inquiries on basic plan benefit provisions, post-retirement account changes, covering the front desk on a rotating basis and other related duties as assigned.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

• Explain pension plan provisions and procedures concerning all Plans to members, local boards and employers.
• Assist members in completing on-line enrollment into Member Support System/Employer Support System site.
• Troubleshoot member’s access into Member Support System/Employer Support System site.
• Answer questions related to multiple areas of the PSPRS, CORP and EORP Plans.
• Elevates member calls to supervisors or Member Services staff that may require additional research and analysis.
• Provide routine retirement counseling to members, local boards, and employers.
• Answer health insurance questions with respect to the Plans involvement to members, local boards and employers.
• Prepare and ensure the mailing of forms and documents as requested by members via telephone or electronic mail inquiries.
• Act as receptionist handling in-person member inquiries, mail, phone calls and other routine duties on a rotating basis.

Knowledge, Skills & Abilities (KSAs):Knowledge of:

• State and Federal statutes as they apply to PSPRS.
• Policies and procedures related to the operations of PSPRS.
• Principles and practices of high-level customer service in a call-center environment.
• Rules of English grammar and composition to prepare, review and edit documents.
• Records management systems…