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Customer Service Team Lead – Remote-Eligible
Remote / Online - Candidates ideally in
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listed on 2026-09-04
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listing for:
State of Maryland
Full Time, Remote/Work from Home
position Listed on 2026-09-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
State of Maryland's Maryland SDAT seeks a motivated supervisor for the Customer Service Contact Center in Baltimore. You will oversee Tier 1 staff, coach, monitor performance, and report to the CSCC Manager to drive training and process improvements.
The CSCC supports Business Services and Tax Credits inquiries via calls and emails, tracking tickets and trends, with a focus on a courteous, efficient customer experience.
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