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Remote Customer Advocacy & Resolution Specialist II
Remote / Online - Candidates ideally in
Portland, Multnomah County, Oregon, 97204, USA
Listed on 2026-09-04
Portland, Multnomah County, Oregon, 97204, USA
Listing for:
Affirm
Remote/Work from Home
position Listed on 2026-09-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Affirm is a remote-first company seeking a Customer Advocacy Associate II to act as the Voice of affirm, deeply understanding complaints, and guiding remediation with empathy and product knowledge. You will work with executives, bank partners, and internal teams to determine root causes and fair resolutions while learning from each escalation.
The role emphasizes improving customer trust and operational scale.
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