Founding Customer Success Manager REMOTE

reprai is the pharma-native AI built to automate and optimize the operations of pharmaceutical companies, operating across Europe, MENA and the US. This isn't a role where you send quarterly check-in emails and hope for renewal. You own accounts from signature to renewal: onboarding and go-live for re Train, re Flect and the rest of the suite, adoption inside pharma commercial and medical teams, and the renewal conversations that follow.

What happens in between is the product's reputation.

You've run customer relationships in B2B SaaS and you know the difference between a customer who logged in and a customer who changed how they work. And you're AI-native: our customers are buying AI, so they expect the person guiding them to live in it. When a customer asks how something actually works, your instinct is to open the product and show them, not to schedule a call with an engineer.

The founding seat: the playbook, the metrics and the standards of customer success here will carry your fingerprints. Real ownership over a portfolio of pharma accounts across four regions. Direct access to leadership, no layers.