Remote Customer Service Associate; Bilingual; Spanish

Calling All Innovators – Find Your Future At Fiserv

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

About Your Role:

As a Remote Customer Service Associate, you will support bank partners, merchants, and cardholders by answering questions and resolving issues related to electronic payments and financial services. You will handle a high volume of inbound calls, document interactions accurately, and work across support tools and internal teams to drive timely resolution. Your work helps deliver a consistent service experience and supports reliable transaction processing.

What You'll Do:

• Answer inbound calls from bank partners, merchants, and cardholders regarding electronic payments, account activity, and service-related questions
• Resolve routine and moderately complex customer issues by researching account details, following documented procedures, and completing next steps accurately
• Troubleshoot basic technical and service issues related to payment processing and associated support inquiries
• Document customer interactions, actions taken, and resolution outcomes in designated systems with a high level of accuracy
• Escalate unresolved or higher-risk issues to the appropriate team based on established service and compliance guidelines
• Meet defined productivity, quality, attendance, and call handling expectations in a high-volume call center environment
• Deliver clear, professional communication that confirms customer needs, explains resolution steps, and sets appropriate expectations
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience You'll Need To Have:

• Bilingual communication skills in Spanish and English
• 1+ years of experience in a customer-facing role supporting customers by phone, in person, or through a service desk environment
• 1+ years of experience using a computer to navigate multiple applications, enter accurate information, and document customer interactions during active calls
• 1+ years of experience in a call center, financial services support, technology support, or remote customer service environment
• Ability to troubleshoot basic service and technical issues related to electronic payments, transaction support, or similar customer inquiries
• Ability to maintain a quiet and secure work environment that supports uninterrupted customer conversations and consistent call handling
• High school diploma, General Educational Development credential, or higher or equivalent combination of education, related experience and/or military experience

Experience That Would Be Great To Have:

• Experience supporting customers in financial services, payments, banking, or a regulated environment
• Experience working in a remote work-from-home service environment
• Experience supporting merchants, cardholders, or financial institution clients

How You'll Work:

• This role requires use of a computer and audio equipment.

Schedule:

This is a Monday-Friday position with 1st and 2nd shifts available.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits At Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards
• Eight Employee Resource Groups to foster a collaborative culture and expand your network
• Unparalleled…