Remote Customer Service Representative

Rooted Talent Solutions is growing its network of remote customer service professionals.

Are you a strong communicator who enjoys helping people? Are you looking for a flexible work-from-home opportunity where you can provide professional customer support?

Rooted Talent Solutions is accepting applications from motivated individuals interested in remote customer service opportunities supporting established brands and customers.

Depending on the customer-service program you qualify for, responsibilities may include:

• Answering inbound customer calls
• Assisting customers with questions and service requests
• Processing orders, reservations, or account inquiries
• Providing professional customer support
• Resolving customer concerns
• Navigating multiple computer applications
• Documenting customer interactions
• Meeting program-specific quality and performance standards

We are looking for people who are:

• Professional and dependable
• Comfortable speaking with customers
• Strong communicators
• Comfortable using a computer
• Able to work independently
• Organized and detail-oriented
• Able to follow instructions and client procedures
• Committed to completing required onboarding and training

Customer service or call-center experience is helpful, but experience may not be required for every opportunity.

Applicants should be prepared to have:

• A suitable computer meeting applicable technical requirements
• Reliable high-speed internet
• A quiet, professional workspace
• A compatible headset and other equipment required for the opportunity
• The ability to meet applicable technical and security requirements

Requirements, availability, schedules, and compensation can vary depending on the customer-service opportunity.

This is an opportunity to provide customer-service services as an independent contractor/business participant rather than a traditional guaranteed W-2 position.

Selection does not guarantee placement, hours, income, or acceptance into a particular customer-service program. Additional screening, registration, training, certification, equipment verification, or other requirements may apply.