Strategic Client Services Representative II

Strategic Client Services Representative II

Location:

US-NJ-Burlington

Company:
Canon Financial Services

Requisition

Category:
Customer Service/Support

Position Type:
Full-Time

Workstyle:
Hybrid

Canon Financial Services in Burlington, NJ is currently seeking a Strategic Client Services Representative II (Representative, Strategic Client Services II). The Strategic Client Services Representative II acts as the single point of contact for and takes ownership of a portfolio of customers who are considered Canon Financials' Strategic Clients. Strategic Clients can include large global corporations, State and local governmental entities as well as the United States Federal Government.

This position is full time and offers a hybrid work schedule requiring you to be in the office Wednesday and Thursday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

• Serves as the primary point of contact and takes ownership of a portfolio of customers who are considered Canon Financial Services' strategic clients, which can include large global corporations, State and local government entities, as well as the United States Federal Government.
• Key Responsibilities:
• Responsible for servicing all aspects of the Strategic Client relationship, including but limited to:
• Responding to customer inquiries in a timely manner in order to provide best in class customer service while maintaining internal aging receivable levels.
• Conducting large scale reconciliation and cash application analyses.
• Root cause, problem solve and develop action plans for complex customer facing issues.
• Simultaneously handling issues spanning multiple disciplines across complex, multi-schedule clients.
• Develop, utilize and effectively translate multiple types of reporting in order to visualize the high level picture of the portfolio as well as individual customers.
• Reading, understanding and acting on customer purchase orders, invoicing requirements, payment methods and the processes involved with them.
• Understanding and executing the end of lease process for multiple lines of business as well as individual customer requirements. End of lease processes include: buyout and upgrade quotes, scheduling equipment removal and contract termination.
• Identify, understand and oversee the rebooking process for customer's in the portfolio stemming from errors, changes to contracts or contractual obligations.
• Engaging with various business partners including: internal Canon Financial resources, Canon USA and Canon Solutions Americas representatives as well as representatives from other multiple sales channels.
• Engaging with all levels of partners within our Strategic Clients. Engagement can be anywhere from AP personnel through C-level employees.
• Complete other high priority projects assigned by the leadership team.
• Mentor and develop Level 1 associates. Provide guidance, training and assistance as needed.
• Cross train across all disciplines involved in Strategic Client Services
• Participate in company wide/interdepartmental initiatives as needed

• Bachelor's degree or equivalent experience preferred
• Experience Preferred: 3-5 years of Collections/Customer Service experience
• Strong verbal and written communication skills
• Intermediate to advanced knowledge level of Microsoft Office products, specifically Excel and Word
• Requires individuals to work successfully within a team environment and inter-departmentally to ensure service levels, group and individual metrics are met
• Experience with large customers containing multiple schedules
• Experience with Governmental Entities and plus
• Experience with understanding payment application and payment reconciliations
• Proven analytical problem-solving skills and basic math skills required
• Ability to multitask and excel in a fast paced environment
• Strong ability to prioritize, with excellent time management skills
• Successful utilization of systems:
  Sales Force, Unified Desktop
• Experience with Odessa Lease Wave preferred
• Minimal travel may be required (5%)
• We are providing the anticipated rate for this role: $21.91 - $32.80 hourly

About our Company - Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc. Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.3 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2022
* and is one of Fortune Magazine's World's Most Admired Companies in 2022. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the…