Call Center Representative

Job Description

Job Description

Call Center Representative - Medicaid Provider Support

Location: Austin, TX (Onsite)
Pay: $20/hr
Schedule: Full Time, Must be available to work any 8-hour shift between 7:00 AM and 7:00 PM
Local Austin Candidates Only

Make a Difference Every Day

Are you an experienced customer service professional who enjoys helping others solve problems? Do you thrive in a fast-paced call center environment where accuracy, empathy, and professionalism matter?

We are seeking Customer Service Representatives to support Medicaid providers by answering questions related to eligibility, medical claims, and program services. If you have recent high volume call center experience and are passionate about delivering exceptional service, we want to hear from you.

This position is onsite in Austin, Texas, with the potential for future remote work based on business needs and individual performance.

As a Customer Service Representative, you will:

• Answer inbound calls from Medicaid providers regarding eligibility, claims status, and program information.
• Deliver professional, courteous, and unbiased customer service on every interaction.
• Research customer inquiries and assist with problem resolution.
• Accurately document all customer interactions using online systems.
• Transfer calls to the appropriate department when necessary.
• Meet established quality, productivity, attendance, and customer satisfaction goals.
• Maintain confidentiality while handling sensitive information.
• Perform additional responsibilities as assigned by management.

• Minimum of 6 months of recent, verifiable experience in a high-volume contact center or call center environment.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to multitask while navigating multiple computer applications.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong organizational skills and attention to detail.
• Reliable attendance and commitment to performance expectations.

• Must be available to work any 8-hour shift between 7:00 AM and 7:00 PM
• Schedule changes cannot be accommodated during the first 90 days of employment.
• Strict adherence to attendance and performance standards is required.

• Opportunity to support an essential Medicaid program that serves communities across Texas.
• Stable, full-time schedule.
• Collaborative and supportive team environment.
• Potential opportunity to transition to a remote work arrangement based on business needs and performance.
• Excellent opportunity to build your customer service career with a respected organization.

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

Benefits with MMC Group

MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job.

MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.