Call Center Representative

Call Center Representative

Finding a job that fits your lifestyle isn't always easy. That's where Kelly® comes in. We're seeking a Remote Call Center Customer Service Representative to work at a premier eyewear retailer in Mason, OH. Sound good? Take a closer look below. We're here to help you find something great that works for you—so you won't miss a moment of what really matters in your life.

Pay Rate: $17 per hour

Start Date:

Oct 5th, 2026

Agent Shift: 9:00am–5:30pm Mon–Fri (Alternating weekday off to work Sat 9:00am–5:30pm bi-weekly)

Local candidate only – Must be within 1 hour of Mason OH

• Competitive pay rate of $17 per hour
• Opportunity to work with a top eyewear retailer supporting renowned brands like Lenscrafters
• Virtual training and 100% remote work with occasional in-person sessions
• Fast-paced, customer-focused environment with professional growth potential

• Providing exceptional customer service to callers regarding premier retail brands
• Resolving customer problems via phone, escalating unresolved issues when necessary
• Using department tools and resources to address customer needs efficiently
• Documenting interactions and solutions in detail
• Maintaining productivity, revenue, and quality standards
• Communicating with courteous, professional language in all interactions
• Collaborating within a supportive team environment
• Creating win-win resolutions for customer challenges and professionally de-escalating issues

• Are local to Mason, OH (within 1 hour) and able to attend occasional onsite training and equipment pickup/drop-off
• Have strong customer service skills and experience (call center experience preferred, but not required)
• Possess excellent communication and problem-solving abilities
• Can promptly de-escalate issues and support customer satisfaction
• Are proficient with computers and able to learn new systems quickly
• Have a private, distraction-free work area and reliable hard-wired internet connection (Wi-Fi not permitted)
• Demonstrate ability to work both independently and as part of a team

What happens next Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work.

Apply to be a Remote Call Center Customer Service Representative today!