Customer Service Coordinator; Remote

Customer Service Coordinator (Remote)

As a CBRE Customer Service Coordinator, you will provide information and resolve day-to-day issues in response to inquiries about products and services. This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

• We are currently hiring for 1st and 2nd shift - weekend availability required.

• This is a remote opportunity.

• Compensation for this position is $17.00 per hour.

• Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary.

• Generate and follow up on service request work orders for completion.

• Schedule meetings and coordinate logistics as needed.

• Update company systems, customer service databases, and spreadsheets.

• Contact customers for updated information, as necessary.

• Run and distribute various ad hoc reports for review.

• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge.

• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

• Evaluate and select solutions from established options.

• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

• Deliver own output by following defined procedures and processes under close supervision.

• High School Diploma or equivalent experience with up to 2 years of job-related experience.

• Ability to follow basic work routines and standards in the application of work.

• Communication skills to exchange straightforward information.

• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Strong organizational skills with an inquisitive approach.

• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups

At CBRE, we admire creativity, innovation, and partnership, and we offer endless opportunities for growth. We are a direct hire company that provides everything from competitive pay, Health, Dental, Vision, Pet Insurance, and 401k Match programs.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.