Customer Service Representatives

Details

Open Date 09/04/2026

Requisition Number PRN
46136B

Job Title Customer Service Representatives

Working Title Customer Service Representatives

Career Progression Track S00

Track Level S2 - Intermediate

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday – Friday, 8 AM – 4 PM with some flexibility.

HYBRID WORK OPPORTUNITY :
Employees must reside in the state of Utah but will have the opportunity to work a hybrid schedule of in person and remote work.

VP Area Academic Affairs

Department 02198 - Finance & Ops

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 19.00

Close Date 10/12/2026

Priority Review Date (Note - Posting may close at any time) 09/28/2026

This position provides outstanding customer service and administrative support to all programs (and their students!) at Continuing Education, University Connected Learning at the University of Utah. We are constantly adapting to the needs of an expanding and diverse student population and are seeking candidates looking for opportunities for growth and creativity to meet these needs.

The value of being an employee at the University of Utah goes far beyond your base salary, so we

encourage you to carefully consider and compare our total package offer. This package includes a variety of excellent employee benefits, including health care coverage, retirement plans, and paid leave time and holidays, as well as other valuable benefits, services, and programs such as tuition reduction. One example is the U’s retirement benefits which amount to a 14.2% contribution in addition to your annual salary.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.

• Assist internal and external customers via phone, email, and in-person with questions about enrollments,

• payments, refunds and general class information: 35%

• Prepare and reconcile daily, weekly, and quarterly auditing reports on enrollments and payments: 15%

• Receive and post student and departmental payments: 15%

• Attend meetings to embed with programs, receive training, and stay updated on University issues: 5%

• Perform data entry related to enrolling, dropping and transferring students in noncredit classes: 20%

• Miscellaneous administrative tasks as assigned: 10%

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Customer Service Representative, I: Requires little to no related experience.

Customer Service Representative, II: Requires at least 1 year of related experience.

Strong attention to detail; ability to respect confidentiality of sensitive records and maintain professionalism and neutrality; interest in performing and optimizing support functions within larger organizations.

Type Benefited Staff

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at  for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions.

Please contact Utah Retirement Systems at  or  or University Human Resource Management at  if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Vet…