Remote Seasonal Phone Support Specialist

We are seeking dedicated and customer-focused individuals to join our team as Seasonal Phone Support Representatives s contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer chats, texts, and emails
-assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers.

Note:

Work From Home opportunity available only to Tennessee residents.

Key Responsibilities:

Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.

Data Management: Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.

Brand Representation: Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.

Performance Standards: Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.

Information Security: Ensure the safety and privacy of customer data by following all company policies and procedures.

Additional Support: Perform other duties as needed to support overall business operations.

Qualifications:

Experience: Previous customer service or retail experience is preferred but not required.

Communication Skills: Strong verbal and written communication skills, including proficiency in English grammar and syntax.

Interpersonal Skills: Ability to connect with customers and respond effectively to their needs.

Adaptability: Comfortable working in a fast-paced, constantly changing environment while meeting performance goals.

Problem-Solving: Ability to quickly learn, assess issues, and provide clear and accurate solutions.

Conflict Resolution: Professionalism in handling and de-escalating conflicts.

Availability: Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST):

• Sunday: 10:00 AM - 7:00 PM
• Monday-Friday: 7:00 AM - 8:00 PM
• Saturday: 9:00 AM - 6:00 PM

• Workspace: A dedicated, secure, quiet, and distraction-free environment that supports productivity and confidentiality.
• Computer: A desktop or laptop with an SSD, Intel i5/i7 or AMD Ryzen 5/7 processor (4+ cores), and the latest operating system.
  • Tablets and Mac Book Airs are not permitted.
• RAM: Minimum of 16 GB.
• Monitors: Two functional monitors (e.g., a laptop with an external monitor or a dual-monitor desktop setup).
• Headset: USB or USB-C preferred;
  Bluetooth is acceptable if fully charged during working hours.
• Web Camera: Integrated or external webcam.
• Mouse: External mouse required.
• Cell Phone: Must have Wi-Fi capability and a charger.
• Internet: Wired Ethernet connection only. Public Wi-Fi is not allowed.
  • Minimum speed: 50 Mbps download / 5 Mbps upload.
  • Recommended speed: 100+ Mbps download / 10+ Mbps upload.
    • Test your speed at
    • You must pass the official system test at  using Google Chrome.
• Power: Devices must remain charged at all times to avoid work disruptions.
• Verification: All equipment and internet access are your responsibility and will be verified during onboarding.

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