Customer Service Representative

Customer Service Representative (Hybrid)

* Location:

* Indianapolis, IN

* Pay:* $16.00/hour

* Employment Type:

* 6-Month Contract-to-Hire

Position Overview We are seeking a Customer Service Representative to join a growing team in Indianapolis, IN. This 6-month contract-to-hire opportunity is ideal for candidates with call center experience who enjoy helping customers, resolving issues, and delivering exceptional service.

In this role, you will assist participants via phone and email, support registration and login issues, answer program-related questions, and help ensure a positive customer experience through effective issue resolution.

• Provide exceptional customer service and strive for first-call resolution.
• Handle incoming phone calls, email requests, and escalated inquiries.
• Assist participants with registration and login issues.
• Guide users through program-specific websites and online portals.
• Answer questions regarding applications and services available through the participant portal.
• Partner with Account Management to resolve complex or non-routine issues.
• Assist members with completing surveys over the phone.
• Accurately document customer interactions and resolutions.

• High School Diploma or GED.
• Minimum of 1 year of call center experience.
• Demonstrated customer service and issue resolution skills.
• Strong attention to detail and active listening abilities.
• Proficiency with Microsoft Word, Excel, and other computer applications.
• Excellent verbal and written communication skills.
• Professional and pleasant phone demeanor.
• Ability to work flexible schedules and overtime as needed.
• Successful completion of a background check and drug screen.
• Must live within one hour of Indianapolis, IN.
• Ability to work onsite two days per week after training.

• 1-3 years of experience in a technical call center or customer support environment.
• Bilingual in English and Spanish (preferred and prioritized for interview consideration).
• Experience supporting customers with technical, website, or account-related issues.

This is a
* hybrid position*. Once training is completed, employees will work onsite
* two days per week
* and remotely the remaining days.

• 8:00 AM - 4:30 PM
• 8:30 AM - 5:00 PM
• 9:00 AM - 5:30 PM
• 10:00 AM - 6:30 PM
• 11:00 AM - 8:00 PM

Please note:

Assigned shifts are permanent and do not change after offer acceptance.

• Private workspace with a door.
• Ability to hardwire a company-issued laptop directly to the internet (Wi-Fi is not permitted).
• Working from home cannot be used as a substitute for childcare.

* Pay Rate:* $16.00/hour

* Location:

* Indianapolis, IN

* Employment Type:

* 6-Month Contract-to-Hire

* Schedule:

* Hybrid (2 days onsite per week after training) l

* Job Type & Location
* This is a Contract to Hire position based out of Indianapolis, IN.

* Pay and Benefits
* The pay range for this position is $16.00 - $16.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

* Workplace Type
* This is a hybrid position in Indianapolis,IN.

This position is anticipated to close on Sep 4, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution…