Customer Service Representative

Customer Service Representative – Remote (South Carolina Only)

Location:

Remote – Must Reside in South Carolina

Job Type: Full-Time

Industry: Customer Service | Call Center | Public Safety | Utilities | Operations Support

Schedule:

Monday-Friday 8:30 am - 5:30 pm. Schedule may vary based on call volume, Overtime required

Minimum Internet speeds required: 3 Mbps upload/10 Mbps download

Compensation: $17.77 + Potential Performance Bonuses

Perks:
Company-provided equipment, Paid Time-Off, Medical, Dental, and Vision Benefits, 401K, Career Growth, the list goes on and on!

Are you an experienced Customer Service Representative, Call Center Agent, or Contact Center Professional who thrives in a fast-paced, high-volume environment? Do you excel at handling complex customer interactions, critical calls, and time-sensitive situations with professionalism and urgency?

We are seeking motivated, detail-oriented professionals with backgrounds in banking, insurance, healthcare, legal services, paralegal support, front desk and administrative reception, hospitality, utilities, telecommunications, and emergency dispatch to join our fully remote team.

This is an opportunity to use your communication, problem-solving, and multitasking skills to support public safety initiatives across South Carolina while working from home.

Previous remote/work-from-home customer service or virtual call center experience is strongly encouraged.

We DO NOT handle:

• Collections
• Telemarketing
• Cold calling
• Door-to-door sales

Instead, our team supports critical public safety communication services that help prevent underground utility damage and protect communities throughout South Carolina.

We encourage candidates in Charleston and the surrounding areas, including North Charleston, Mount Pleasant, Summerville, Goose Creek, Hanahan, Moncks Corner, Ladson, Walterboro, Johns Island, and Hilton Head, to apply.

SC811 is South Carolina’s "Call Before You Dig" contact center. We help homeowners, contractors, excavators, and businesses submit locate requests before digging or excavation begins.

Our work helps prevent:

• Utility outages
• Property damage
• Service interruptions
• Workplace accidents
• Serious injuries and fatalities

Safety, accuracy, and exceptional customer service are at the core of everything we do.

The Customer Service Representative is responsible for managing a high volume of inbound calls while accurately documenting excavation and utility locate information in a web-based system. The candidate must possess excellent verbal and written communication skills. In addition, maintain a positive & professional attitude when handling calls, with a sense of urgency. Be able to accurately plot site locations on a map.

This position is open to candidates in South Carolina and is fully remote. The company will provide the needed equipment.

• Strong active listening skills
• Accurate data entry
• Excellent verbal communication
• Calmness under pressure
• Critical thinking
• Ability to manage difficult or complex customer situations
• Ability to multitask in a fast-paced call center environment

• Accurately record data from the caller on inbound telephone lines and process notices. Individuals must also accurately provide the caller with pertinent and legally required information for each locate notice.
• Handle high-volume inbound customer service calls with professionalism and urgency
• Accurately collect, document and process excavation locate requests
• Provide callers with legally required and safety-related information
• Navigate multiple computer systems and web-based applications simultaneously
• Maintain exceptional attention to detail while multitasking
• De-es…