Customer Service Representative - Telecommunications

We’re hiring a Customer Support Representative to serve as the first point of contact for customers experiencing issues with voice, data, and connectivity services. This role is ideal for candidates with either a strong customer service background OR an IT/technical support background
.

This is a hybrid position based in Houston, TX
, combining remote work with on-site collaboration and training.

• Act as the first point of contact for customers via phone, email, and chat
• Troubleshoot basic technical issues related to internet, voice, and connectivity services
• Answer customer questions related to accounts, billing, and services
• Accurately document all interactions, troubleshooting steps, and resolutions in a ticketing/CRM system
• Escalate complex or unresolved issues to higher-tier technical teams while keeping customers informed
• Maintain a calm, professional, and empathetic approach when handling frustrated customers
• Schedule service appointments when issues cannot be resolved remotely

• Strong customer service and communication skills
• Ability to troubleshoot problems and think analytically
• Comfort working in a fast-paced, high-volume support environment
• Experience using CRM, ticketing, or support systems
• Basic technical aptitude (networking, routers, VoIP, or similar concepts are a plus — not required)
• Ability to multitask, prioritize, and document accurately

• Customer Service / Call Center
• Technical Support / IT Help Desk
• Telecom, Internet, or Technology Support
• Banking, Healthcare, or Other High-Volume Support Environments

• Hybrid work model (Houston-area candidates only)
• Full-time opportunity