Collections Representative

Duration: 12-month contract with the chance of converting

Pay Rate: $23/HR

3 days in office with 2 days work from home

We are seeking a detail-oriented and customer-focused Financial Collections Specialist to support high-volume account resolution efforts on-site. This role involves reviewing financial records, verifying account information, and resolving delinquent accounts through professional and empathetic customer interactions.

This is a phone-intensive position requiring strong multitasking skills, financial data accuracy, and the ability to navigate multiple systems simultaneously.

• Compute, classify, and record financial data related to customer accounts
• Review and verify transaction records for accuracy and completeness
• Track balances, payments, and account activity
• Negotiate payment solutions and resolve delinquent accounts
• Document account activity thoroughly and accurately
• Utilize Excel and internal systems to maintain financial records
• Communicate professionally via phone, chat, and email
• Ensure compliance with company policies and financial regulations

• Minimum 3 years of experience in collections, financial services, or a related call center environment
• Strong multitasking abilities while handling high call volumes
• Proficiency in Microsoft Excel and Microsoft Word
• Experience using auto-dialer systems
• Comfortable working in chat and email-based communication tools
• Strong computer navigation skills and ability to manage multiple screens
• Ability to work independently in a remote environment

• Prior experience in banking or financial service
• Experience resolving debt and negotiating payment arrangements
• Demonstrated empathy and customer service skills in sensitive financial situations
• Phone-based role requiring extended periods on calls