Customer Service Representative - Healthcare

Description

• Monday-Friday 10am-7pm
• Monday-Thursday 12pm-9pm, Friday 10am-7pm

• Monthly incentives
• Work from home 1 day a week
• Growth opportunities
• Tuition reimbursement
• Full benefits package
• Employee first culture
• Rewarding mission - we help people with chronic conditions save money on their medications!

Serves as a primary point of contact for members and prospective members, supporting both inbound service needs and outbound outreach efforts. This role works closely with pharmacists, pharmacy technicians, and internal teams to answer questions, schedule appointments, support enrollments, educate individuals about Tria Health and help ensure exceptional member experience. The position is performance-driven, service-oriented, and requires professionalism, accuracy, and flexibility to meet member and business needs.

• Outbound Outreach to educate and enroll members in Tria Health programs
• Inbound Call Support for questions, concerns, and program assistance
• Appointment Scheduling and reminder calls
• Care Coordination with members, providers, and pharmacies
• Accurate Documentation in company systems
• Follow SOPs, protect member privacy, and escalated issues appropriately

• Customer service experience required; healthcare or call center experience preferred
• Proficiency with Microsoft Office and email
• Strong communication, attention to detail, and problem-solving skills

• Detail-oriented with a friendly, professional phone presence
• Quick learner with strong listening and interpersonal skills
• Empathetic, team-oriented, and motivated to help members

• Physical Demands:
  While performing the duties of this job, the individual is regularly required to stand, bend, kneel, sit, walk, and use hands to finger, handle, or feel objects; reach with hands and arms; talk and hear. The vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Individual must occasionally lift and/or move up to 5 pounds.
• Work Environment:
  This job operates in a professional office environment where standard office equipment such as computers, phones, copiers, filing cabinets, and printers are utilized. The noise level in the work environment is usually minimal.
• Location:
  
  Tria Health is in Kansas City, MO. This is not a remote position. Work from home 1 day a week after training.
• Shift
  
  Hours:
  
  Mon–Thur, 12:00 PM–9:00 PM, Fri, 10am-7pm or Mon-Fri 10:00am-7:00pm

This job description should not be considered an all-inclusive listing of work requirements and may be changed at any time.