Remote Call Center Customer Service Representative

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

• You Need to Reside in the State of Iowa to be Eligible,
• Need to reside within an Hour of Des Moines, Iowa
• $18.00/ Hourly
• Paid Training
• Start Date
• September 14th, 2026
• October 19th, 2026
• Equipment Provided from Des Moines, IA office
  - Will be picking Equipment up from Location.
• Full-time Position With Full Benefits

• The pay rate is $18.00 an hour which may be below your state’s minimum wage. Please take this into consideration when applying.
• Hours of Operation Monday-Friday 8:00AM - 5:00PM CST. Must be able to work during these hours.
• Training Duration: 4 Weeks in a classroom and 1 weeks Nesting in a supportive environment.
• Health benefits, medical, dental and vision are available on 1st day of employment.
• Paid time off is accrued after 180 days (about 6 months) of employment.
• No Time off granted in the 1st 90 days.
• Successfully manage 10-15 systems and 40+ calls per day.

Monday
- Friday 8:00 AM to 5:00 PM

Come join us and grow with a team of people who will challenge and inspire you to be the best!

• $18.00 per hour pay rate (bi-weekly pay)
• Paid Training with Equipment provided.
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• Perk Spot
  - Employee discount program
• Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

• Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates.
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

• Basic understanding of a call center (high volume calls) environment in a customer service role and quality monitoring processes.
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers from diverse backgrounds.
• Ability to problem solve through analysis and ongoing feedback.
• Achieve results through knowledge, empathy, and commitment.
• High School diploma or GED
• Background required.
• Must reside within 1 hour driving distance from Des Moines, IA

• Ability to problem solve through analysis and ongoing feedback.
• Achieve results through knowledge, empathy, and commitment.
• Ability to adhere to a break and lunch schedule
• Excellent typing and grammar skills
• Ability to navigate a computer, understanding/utilizing policy.
• Excellent customer service and phone etiquette skills.
• Reliable internet access
• Attendance must be excellent, with employees maintaining a reliable and consistent work schedule, arriving on time for all scheduled shifts, and minimizing unplanned absences.

Pay Transparency Laws in some…