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Customer Advocacy & Resolution Specialist; Remote
Remote / Online - Candidates ideally in
Northern, Floyd County, Kentucky, USA
Listed on 2026-09-09
Northern, Floyd County, Kentucky, USA
Listing for:
Affirm, Inc.
Remote/Work from Home
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Location: Northern
Affirm, Inc. is hiring a Customer Advocacy Associate II within the Customer Operations group. You’ll investigate, remediate, and address highly complex customer complaints, coordinating with Bank Partners, Executives, and internal teams to drive fair outcomes and learn from each escalation.
We value empathy, product expertise, and a compliance-minded approach, with opportunities to influence processes and tooling, and to advance customer trust at scale in a remote-first environment.
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