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Senior Manager, Customer Experience; NPS Lead; Remote
Remote / Online - Candidates ideally in
Burlington, Chittenden County, Vermont, 05405, USA
Listed on 2026-09-09
Burlington, Chittenden County, Vermont, 05405, USA
Listing for:
Fidium
Remote/Work from Home
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management -
Management
Job Description & How to Apply Below
Fidium is searching for a Senior Manager of Customer Experience to lead initiatives that elevate Net Promoter Score (NPS) and improve service quality. This role will be instrumental in translating customer insights into actionable improvement initiatives, collaborating with departments to close gaps in the customer experience.
The ideal candidate will have strong analytical expertise, along with experience in managing customer feedback systems and leading cross-functional teams to enhance
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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