REMOTE Call Center Representative

Customer Service Representative (Remote)

Position Summary

We are seeking motivated and customer-focused Customer Service Representatives to support a high-volume contact center environment. In this role, you will serve as the primary point of contact for customers, providing timely and accurate information regarding products, services, billing inquiries, and account-related concerns. Successful candidates will demonstrate strong communication skills, problem-solving abilities, and a commitment to delivering an exceptional customer experience.

• Respond to inbound and/or outbound customer inquiries via phone and other communication channels.
• Resolve customer concerns related to services, billing, claims, and account information.
• Research issues, identify appropriate solutions, and provide accurate follow-up as needed.
• Escalate complex or unresolved issues to the appropriate department for further investigation and resolution.
• Maintain detailed and accurate records of customer interactions, inquiries, and actions taken.
• Ensure compliance with company policies, procedures, and quality standards while delivering customer support.
• Meet established productivity, service, and performance metrics.

• High school diploma or GED preferred.
• 0-2 years of customer service, call center, or related experience.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to work independently and effectively manage time in a fast-paced environment.
• Experience with Microsoft Outlook, data entry systems, and other computer applications.
• Ability to accurately document customer interactions and maintain confidentiality.

• Previous call center, healthcare customer service, or contact center experience.
• Strong problem-solving and conflict resolution skills.
• Ability to navigate multiple systems while maintaining a positive customer experience.

• 100% Remote.
• Approximately 7 weeks of paid virtual training; camera participation is required during training.
• Must be available to work within operating hours of 7:00 AM to 8:00 PM, seven days per week.
• Rotating evening and weekend schedules may be required based on business needs.

• Virtual interviews will be conducted September 1 through September 4.
• Qualified candidates will be contacted to schedule an interview time.

• Opportunity to work with a leading healthcare organization during a critical enrollment period.
• Fully remote work environment.
• Comprehensive training and ongoing support.
• Collaborative team atmosphere with growth and development opportunities.

This is an excellent opportunity for individuals who enjoy helping others, solving problems, and delivering exceptional customer service in a fast-paced, customer-focused environment.

This is a Contract position based out of Dallas, TX.

The pay range for this position is $18.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Sep 7, 2026.

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