Remote Automotive Customer Service Agent; Dealer Assistance

About the Role

Role:
Full time | Remote – Ohio residents

If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity!

You don't need to know anything about cars or parts – we'll train you on everything you need to know to succeed.

This position starts at $13 per hour.

As a Remote Automotive Customer Service Agent (Dealer Assistance) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed.

• Work from home while having regular connection with your teammates
• No weekends
• Paid training
• Equipment provided
• Benefits available
• Professional development opportunities

• Computer, typing and phone skills
• Interpersonal skills
• Detail oriented
• High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable
• See Skills for Success below

• Provide excellent service via phone and live chat
• Use your computer skills to:
  • Research requests related to profile assistance
  • Track vehicle shipments and vehicle orders
  • Assist with car warranties
  • Escalate critical orders
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

• Live chat with a Morley Talent Acquisition (TA) Specialist:
• Chat hours:
  • M-F 8 a.m.
    
    - 5 p.m. Eastern / 7 a.m.
    
    - 4 p.m. Central / 6 a.m.
    
    - 3 p.m. Mountain / 5 a.m.
    
    - 2 p.m. Pacific time
  • Closed on some holidays. TA will respond to after-hours questions the next business day.

• Computer, typing and phone skills
• Can speak and type proficiently at the same time
• Able to problem-solve, act as a consultant and resolve customer issues
• Solid work ethic, able to meet deadlines
• Excellent organizational and interpersonal skills, strong attention todetail

• Must have the ability to pass a pre-employment background check and drug screen
• High school diploma or equivalent
• Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Available to work during the hours below (
  
  Note:
  
  Must be able to stick to the schedule reliably, as some queues are time sensitive)

• Training (requires 100% attendance):
  • First four weeks – instructor-led:
    • Monday
      - Friday
    • 8 hours per day between the hours of: 8 a.m.
      
      - 5:30 p.m. Eastern / 7 a.m.
      
      - 4:30 p.m. Central / 6 a.m.
      
      - 3:30 p.m. Mountain / 5 a.m.
      
      - 2:30 p.m. Pacific time
  • Next four weeks – hands-on calls:
    • Scheduled during center's hours of operation (see work schedule below)
• Work schedule:
  • Available to work shifts within the center’s hours of operation:
    • Monday
      - Friday (No weekends!)
    • 8 a.m.
      
      - 8 p.m. Eastern / 7 a.m.
      
      - 7 p.m. Central / 6 a.m.
      
      - 6 p.m. Mountain / 5 a.m.
      
      - 5 p.m. Pacific time
  • Must be able to stick to the schedule reliably, as some queues are time sensitive

• Degree in a relevant or related field
• Experience in the automotive industry

• Ohio resident
• Secluded and distraction-free work environment
• Required internet setup:
  • High-speed internet delivered through a wired provider (cable or fiber)
  • Computer must be physically connected to your modem / router using an Ethernet cable
  • Wireless, 5G and satellite connections are not supported

Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

(direct link to video: )

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)