Junior Program Director Office Operations & Customer Service

Junior Program Director – Office Operations & Customer Service Benefits/Perks

• Team-based atmosphere with a focus on FUN!
• Build leadership skills and gain hands-on management experience
• Online training and professional development opportunities
• Hybrid work schedule with both office and work-from-home days
• Opportunity to grow within a fast-paced youth sports organization

Founded in Tampa, Florida, i9 Sports® is the nation’s first and largest youth sports league franchise business in the United States, with more than 1 million registrations in over 500 communities from New York to Hawaii.

Established in 2003 by Frank Fiume on the principle that the number one reason kids play organized sports is to have fun, i9 Sports offers youth sports leagues, camps, and clinics for children ages 3-17. Programs include flag football, soccer, basketball, volleyball, baseball, and other youth sports.

With a focus on fun, safety, convenience, inclusivity, and good sportsmanship, i9 Sports is reinventing the youth sports experience for families across the country.

It's the way youth sports should be®.

The Junior Program Director – Office Operations & Customer Service is a highly organized, technology-focused support role that works closely with the Program Director and Director of Operations to help manage the day-to-day operations of our youth sports programs.

This position is primarily email, phone, customer service, and office-management focused during the week. The Junior Program Director will help ensure families receive fast, professional, accurate, and friendly communication while supporting registrations, program setup, rosters, schedules, staffing, and other administrative needs.

The ideal candidate is an excellent written communicator, types quickly and accurately, is comfortable learning new technology, and can manage a high volume of emails and phone calls while staying organized.

On Saturdays, this role transitions to an on-site operational position at our fields and gyms
, interacting directly with parents, players, coaches, and staff and helping ensure programs run smoothly.

This is a great position for someone who enjoys customer service, technology, organization, youth sports, and being part of a fast-moving team.

Tuesday: 8:00 AM – 4:00 PM | Work From Home
Wednesday: 8:00 AM – 4:00 PM | In Office
Thursday: 8:00 AM – 4:00 PM | In Office
Friday: 8:00 AM – 4:00 PM | In Office
Saturday: 7:00 AM – 3:00 PM | On-Site at Fields/Gyms
Sunday: Off
Monday: Off

Candidates must be able to consistently work the full schedule, including Saturdays.

• Serve as one of the primary points of contact for i9 Sports families through email and phone communication
• Manage a high volume of customer emails efficiently, accurately, and professionally
• Respond to parent questions regarding registrations, schedules, rosters, programs, uniforms, locations, policies, and other league information
• Answer incoming phone calls and provide friendly, knowledgeable customer service
• Maintain excellent email, phone, and customer-service etiquette
• Escalate complex customer situations to the Program Director or Director of Operations when appropriate
• Follow up with families to ensure questions and concerns are resolved
• Communicate professionally with parents, coaches, staff members, facility partners, and community members
• Maintain a calm, positive, and solutions-focused attitude when working with upset or frustrated customers

• Assist with the daily administrative operations of youth sports leagues, camps, and clinics
• Help maintain organized files, documents, spreadsheets, registration information, and program records
• Assist with data entry and reporting using Microsoft Excel, Google Sheets, and other technology platforms
• Help create and update rosters, schedules, team assignments, and program information
• Review registrations and customer accounts for accuracy
• Assist with preparing programs for upcoming seasons, camps, clinics, and events
• Help monitor registration numbers, staffing needs, coach needs, and program capacity
• Maintain organized office…