Remote Customer Service Team Lead — Coach & Grow
Remote / Online - Candidates ideally in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-09-10
Columbus, Franklin County, Ohio, 43224, USA
Listing for:
Compass Experience Labs LLC
Full Time, Remote/Work from Home
position Listed on 2026-09-10
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Call Center / Support
Job Description & How to Apply Below
Compass Experience Labs LLC is seeking an experienced Customer Service Team Lead to manage a remote US-based support team in a fast-growing specialty coffee and beverage brand. You will coach agents, monitor performance, and drive an exceptional customer experience across channels.
Ideal candidates bring prior call center leadership, strong English communication, and a bias for data-driven improvement. This full-time role offers a fully remote setup and weekend-free scheduling aligned with PST
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