Hybrid Inbound Customer Experience Specialist

Work Location Type:Hybrid

Req Number 331543

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Workingby serving more than
4.6 million customers worldwide with maintenance, repair and operating(MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported
2025 revenue of $17.9 billion. For more information,

Compensation

This is an hourly role starting at $19.25/hr

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger's benefits, please click on the link below:

Grainger Benefits

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Customer Service Representative - Lake Forest, IL

We're hiring full-time, inbound Customer Service Representatives!If you're motivated by helping others, skilled in navigating multiple systems, and thrive in a fast-paced, high-volume environment, we want to hear from you.

You'll be joining a collaborative team under the leadership of a Supervisor of Customer Experience starting September 28th, 2026. Work location for this position is100 Grainger Parkway, Lake Forest, IL 60045.

Schedule, Training & Work Environment:

Enjoy your weekends off!
We're currently hiring for the8:30 a.m.

- 5:00 p.m. shift, Monday through Friday.

Our comprehensive 8-week paid onsite training academy will set you up for success, empowering you to confidently connect with our customers. Training hours are Monday through Friday from 8:00am - 4:30pm at 100 Grainger Parkway, Lake Forest, IL 60045. During training, you will:

• Learn to navigate our systems, software programs, and internal processes
• Build the core service skills you need, including:
  • Critical thinking
  • Effective communication
  • Confident decision-making
  • Technical agility

After the successful completion of training, eligible team members can transition to a flexible hybrid work model:

3 days onsite / 2 days remote
Earn in opportunity to become voluntarily remote based on performance after 6 months
Eligible to bid for alternate shifts after 6 months

You also have the option of working in the office up to 5 days a week

Grainger will provide all equipment needed to work from home.

Grow with Grainger:

Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you'll build the skills needed to advance your career across specialty teams or into other departments of our evolving business.

Our Culture:

We aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact andcan continue to learn, grow and realize theirfull potential.

You Will:

• Handle a high volume of inbound calls-delivering quality customer service with professionalism, empathy, and efficiency
• Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries
• Assist customers with order placement, product…