Client Success Partner - IT Services

Client Success Partner

Integrity Technology Solutions | Bloomington, IL
Hybrid Work Environment

At Integrity Technology Solutions, we believe great technology support starts with great relationships.

We're looking for a Client Success Partner who thrives on organization, communication, problem-solving, and helping others succeed. In this role, you'll serve as the operational heartbeat of a dedicated Client Success Team, ensuring our clients receive an exceptional experience while helping our technical teams stay aligned, responsive, and focused.

If you're someone who enjoys building relationships, coordinating moving pieces, solving challenges before they become problems, and making a meaningful impact for both clients and coworkers, we'd love to meet you.

As a Client Success Partner, you'll serve as the primary coordinator for a portfolio of clients and the team that supports them. You'll play a critical role in making sure client needs are understood, service requests move forward efficiently, communication remains proactive, and the overall client experience exceeds expectations.

You'll work closely with Technical Team Members, Technology Strategists, Strategic Business Advisors, and Service Leadership to ensure clients receive consistent, high-quality support and guidance.

• Coordinate day-to-day service delivery activities for your assigned clients
• Monitor service requests and help ensure issues are addressed promptly and effectively
• Serve as a trusted operational point of contact for clients
• Keep clients informed through proactive communication and follow-up
• Facilitate collaboration between clients and technical resources
• Help identify and resolve service delivery challenges
• Coordinate team priorities, schedules, workloads, and resource availability
• Participate in client meetings to better understand business goals and technology needs
• Identify opportunities to improve service quality, efficiency, and client satisfaction
• Support onboarding activities, process improvements, and operational consistency across the organization

This is not a traditional customer service position.

The Client Success Partner becomes deeply involved in understanding each client's business, priorities, challenges, and goals. You'll help bridge the gap between technology and people by ensuring our clients always know what's happening, what comes next, and who is responsible.

You'll have the opportunity to:

• Build meaningful long-term client relationships
• Influence service quality and client satisfaction
• Help shape operational improvements
• Collaborate across multiple departments
• Contribute directly to the success of both clients and coworkers
• Become a key part of a growing and evolving Client Success model

Successful Client Success Partners are:

• Highly organized and detail-oriented
• Naturally proactive and solutions-focused
• Excellent communicators who enjoy working with people
• Skilled at managing multiple priorities at once
• Comfortable coordinating activities across multiple teams
• Motivated by helping others succeed
• Professional, accountable, and dependable
• Curious and willing to learn new technologies and business concepts

• 5+ years of experience in client service, account coordination, service delivery, project coordination, customer success, or a similar role
• Strong organization, prioritization, and time management skills
• Excellent written and verbal communication abilities
• Experience managing multiple priorities in a fast-paced environment
• Ability to build trust and maintain professional relationships with clients and coworkers
• Strong problem-solving and critical-thinking skills
  
  Working knowledge of Microsoft Office applications, including Outlook, Teams, Word, and Excel
• Ability to learn and understand technical concepts sufficiently to communicate effectively with both clients and technical teams

• Experience working for a Managed Service Provider (MSP)
• Experience in technology services, IT support, or related industries
• Experience facilitating meetings, coordinating resources, and driving follow-through

This position follows a hybrid work model, combining remote work flexibility with in-office collaboration.

The role requires:

• Frequent collaboration through meetings, phone calls, and virtual communication platforms
• Strong attention to detail in a fast-paced environment
• Extended computer…