Reminder Representative - Elgin, IL - Customer Service

Payment Reminder Representative
- Elgin, IL
- Customer Service

Job Category: Debt Management

Requisition Number: PAYME
001452

• Posted :
  September 4, 2026
• Full-Time

Showing 1 location

LSI
- Elgin
2200 Point Boulevard
Elgin, IL 60123, USA

This customer service focused position is responsible for making contact with members on behalf of various credit unions for the purpose of resolving early-stage member delinquency and overall delinquency for our clients.

No Collections Experience Required, Get Paid to Train!!! The position is in-office -
Must be able to commute to Elgin, IL

Compensation: $17.00 an hour, plus (evening) shift differential of .75 per hour may apply! Bilingual (Spanish) Shift Differential available to those who qualify.

Hours: Monday through Friday day hours must be flexible with two late nights, as late as 10 p.m. per week and 2 Saturdays per month. Hours vary and will be discussed during the interview process.

Potential for REMOTE WORK OPPORTUNITY after initial in-office training and meeting performance expectations. A minimum of 120 days in office is required before being eligible to work from home. MUST have a dedicated distraction-free workspace and high-speed internet of 50 mbps or greater with a static IP address (Cellular Internet Providers do not qualify). If approved to work from home, LSI will provide ALL computer and phone equipment.

DESCRIPTION

This customer service position is responsible for making contact with members on behalf of various credit unions for the purpose of resolving “early – stage” member delinquency and overall delinquency for our clients.

Language

Skills:

Ability to read, write, and comprehend complex instructions in an accurate and timely manner. Strong communication skills. Will be emailing Clients and Members/Customers.

Mathematical

Skills:

During the collection process, we are working with dollars and cents, possibly multiplication and division depending on the extent of delinquency and the payment arrangements necessary to bring the account current.

Computer

Skills:

Type approximately 40 net words per minute and have the ability to troubleshoot basic computer issues.

Physical Demands/Work Environment: While multi-tasking (reading, typing, and listening) the employee is regularly required to sit for an extended time, use a keyboard, and talk to callers via a hands-free headset. The noise level in the contact center is usually moderate, but at times there could be 100 employees on interactions. If working remotely, the noise level is minimal.

Essential Job Functions/Qualifications

• Proficient typing, listening, computer, and reading skills
• Exceptional attendance record - ability to work scheduled days/evenings, Saturdays and some Holidays
• Quickly and efficiently navigate through several computer programs simultaneously while accurately documenting interaction details
• Excellent problem-solving skills with the ability to multi-task
• Ability to effectively handle and diffuse challenging situations based on reason for call and temperament of the caller
• Ability to manage and control emotions and stress while maintaining excellent customer service on all interactions
• Professional and upbeat attitude that thrives in a fast-paced environment
• Desire and ability to provide excellent customer service on every interaction
• Ability to meet the following metrics (not all inclusive): average of 21 outbound calls per hour
• Meet a monthly average minimum of 72% quality reviews (min. 90% to qualify for incentives)

Work From Home:

Work-from-home eligibility is not guaranteed and will be based on performance and schedule adherence. Candidates must be prepared to work onsite as required.

High school/GED (minimum)

• Paid Training
• Shift Differentials .75…