Digital Consumer Advocate; Remote - Reside Louisville, KY Area

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Location:

Remote
- Candidates must reside in the Louisville, KY metro area.

As a Digital Consumer Experience Advocate, you’ll be a front-line representative of GE Appliances, interacting with both current and potential customers across our family of brands. Your role involves connecting with consumers through various digital touchpoints to provide both pre-purchase guidance and post-purchase support. By engaging customers through the “Ask a Question” and “Ratings & Reviews” sections on our owned websites, as well as other internal and native platforms, you’ll not only resolve inquiries but also drive brand loyalty and create sales opportunities.

Work Schedule:

Monday-Friday 10a-7p EST

Compensation: $17.00 per hour + comprehensive benefits (401(k), medical, dental, vision, paid vacation)

Position Digital Consumer Experience Advocate (Remote
- Must Reside in the Louisville, KY Area Location USA, Louisville, KY

• RESPONSIBILITIES:
  Respond to digital consumer inquiries and provide best-in-class service in support of company-owned websites. (90%)
• Respond Professionally:
  Address and resolve incoming customer inquiries related to pre-purchase questions, installation requirements, troubleshooting, product care, and complaint resolution.
• Engage Through Digital Channels:
  Resolve inquiries via the “Ask a Question” and “Ratings & Reviews” sections on GE Appliances-owned websites and other platforms.
• Utilize Internal Resources:
  Navigate systems and resources effectively, including the Knowledge Base, eDoc, Salesforce Service Cloud, , SMC, and others as needed.
• Follow Protocol:
  Maintain high standards of protocol and adhere to established guidelines.
• Support business growth goals by identifying sales opportunities. (10%) Identify Sales Opportunities:
  Recognize sales opportunities and complete private store referral process or refer sales prospects to relevant teams to convert interactions into revenue opportunities based on established protocols.

• Excellent written communication skills: grammar, sentence structure, and spelling.
• Computer literate with ability to learn new applications quickly.
• Experience in customer service or contact centers, ideally with written communication channels or chat-based support.
• Positive attitude with proven ability to work well with teams.
• Strong typing skills.

• Associate’s degree from an accredited university or college or 6 months equivalent work experience.
• Proficient bilingual in written English & Spanish.
• Experience with GE Appliances Call Centers or equivalent customer service experience.

• Working conditions are normal for an office environment. Work may require weekend and/or evening work.

• Monday-Friday, 10:00 a.m. – 7:00 p.m. EST, after an initial 12-week training and ramp-up period during which the schedule is Monday–Friday, 8:30 a.m. – 5:00 p.m. EST.

Compensation: $17.00 per hour + comprehensive benefits (401(k), medical, dental, vision, paid vacation)

Location Requirement:
This is a remote position; however, candidates must reside in or be willing to relocate to the…